I did this to avoid calling on the manager or chef whenever such an instance occurs. In my part-time job as serving staff, I learned the ingredients of all the food and snacks on the menu to answer any question posed by a customer about our food ingredients due to their diet or allergies. Don’t forget to keep it short and simple: Example of showing initiative to deliver excellent customer service Here are three sample answers meant to inspire you when crafting your response. It can be something small but relevant that still shows who you are and what action you would take when facing obstacles.Īim to be truthful when giving your answer – you don’t want to be caught in a lie and risk your chances of landing the job! It doesn’t have to be a tremendous achievement that changed the world or the company’s internal structure. So, if you are asked to give an example of when you showed initiative, don’t be tempted to exaggerate things and blow them out of proportion. However, most of the time, they can easily tell apart the truth from an overembellished story. Usually, when people are asked to give an example of something that happened in their past, they tend to look for some over-the-top answer to impress their interviewer. This will illustrate how you can also be an asset to their company and demonstrate that you are devoted to helping situations where you can. Similarly, it would help if you mentioned how taking action prevented a negative event from unfurling for example, a business deal salvaged from being cancelled or a lawsuit from a disgruntled customer prevented. The recruiter doesn’t just want to know what initiative you took but also understand what drives you forward and pushes you into action. What pushed you to act? What was on the line? How eager were you to bring positive results? You must mention why you took the initiative in the example your presented. In essence, present your example in a short and summarised story form that will be memorable. Meanwhile, a response that is bereft of a basic story format and doesn’t detail the time, place, what was at stake and the final result will sound bland and fail to impress recruiters.
#RESUME STAR FORMAT EXAMPLE FULL#
With a story-formatted example, you stand a chance of engaging your audience and having their full attention.
Therefore, when answering this kind of question, you should use a storytelling approach, like the STAR method mentioned above, to ensure that your narrative is well structured and planned but also memorable. Tell a storyĮverybody, including the hiring manager, loves to listen to stories, especially when the premise is exciting and the flow is clear.
#RESUME STAR FORMAT EXAMPLE HOW TO#
Want to ace your next interview? Join the How to Rock an Interview course on LinkedIn Learning! 3. You can then elaborate on how you believe the initiative you took had a positive impact and how it could have negatively affected the company or anybody concerned in this scenario had it not been taken. Afterwards, discuss the action you took to overcome the problem and the result you achieved. Then, explain your initial role as well as your goal before listing the problem you faced. This will enable you to showcase your skills and abilities through your answer.īegin by describing the situation, which is the context of the example. Use the STAR methodĮnsure that the example you provide follows the STAR framework. Keeping your example relevant to the specific role or your field, then, is essential! 2. Make sure that the event you will be narrating relates to some extent to the job position you’re applying for, as the hiring manager is mainly interested in how innovative you are to think about alternative solutions to problems that may arise in their workplace.
Depending on your work experience, you could give examples from when you were a student, an intern or within your previous role. To start with, pick an event from your past experiences where you played a significant role in making a goal achievable.
Here are a few tips you can employ when crafting your response: 1. By now, you should be wondering how to answer this tricky question in a way that shows you have what it takes to assume this job position.
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